Terms & Conditions

By purchasing any wine / spirits from Mel and Rose Wine & Spirits, you agree that you are bound by the following Terms and Conditions:

  1. All wine/spirits are sold "AS-IS," without any representations or warranties, express or implied, including, but not limited to, as to merchantability, fitness for a particular purpose or the correctness of the catalog or other description of physical condition. Anything "Old" wines are NOT guaranteed for drinkability.
  2. All risks of loss and damage to wine passes to you upon shipment of the wine / spirits purchased and we are not responsible for any acts or omissions in connection with the packing or shipping of the wines / spirits or of carriers, whether recommended or selected by us. All wines and or spirits purchased are nevertheless insured for shipping purposes.
  3. You shall pay any applicable state and local taxes, or VAT and any applicable compensating use tax of another state or Country which we may be required by law to collect at the time of the payment of the purchase price.
  4. In addition to other remedies available to us by law, we reserve the right to impose from the date of sale a late charge of 3% per month on any unpaid amounts.
  5. These Terms and Conditions of Sale, as well as your and our respective rights and obligations hereunder, shall be governed by and construed and enforced in accordance with the laws of the State of California. You consent to the exclusive jurisdiction with any wine purchased from us. In no event shall our liability ever exceed the purchase price actually paid by you for such wine or spirit.
  6. After three (3) attempts to deliver and/or three attempts to notify the recipient, or five (5) business days from the date of shipment, whichever occurs first, the shipment will be returned to us and there will be charge 15% restocking fee. Customers will be responsible for all delivery fee to and from the destination charged by messenger or FedEx for undeliverable orders.
  7. FedEx suspension of money-back guarantee is ongoing currently for ALL EXPRESS SERVICES due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.
  8. Up to date information on weather advisories can be found at the National Weather Service. FedEx & UPS cares about your safety and we encourage you to prepare for natural disasters.
  9. Disclaimer for all wine/champagne orders on site: In cases where the vintage is no longer available, the most current vintage will be shipped.
  10. We are not responsible for typographical errors.
  11. All orders received after 2 pm Central time will be processed the Next business Day.
  12. Should an item not be available any longer, we reserve the right to replace items shown with items of equal value & Melandrose.com reserves the right, at any time, to change its prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you.
  13. We shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate, or refund, or containing any other incorrect information or typographical errors. Melandrose.com shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, melandrose.com shall immediately issue a credit to your credit card account in the amount of the charge.
  14. We do not include shipping, handling, foreign duties, or sales tax (where applicable).
  15. Please note that due to the weight of certain items and/or quantities, the actual shipping cost may be different than the melandrose.com quote. Please call (323) 655-5557 with inquiries, otherwise we will contact you if there is a significant change.
  16. Our products are packaged in FedEx / UPS approved shipper boxes.
  17. For all shipping, Street addresses and phone numbers are required.  We are not able to ship to a P.O.Box.  Signature is also required at the time of delivery.
  18. Order confirmation will be sent to you via email from info@melandrose.com.
  19. The use of melandrose.com site is subject to the following terms ("terms of service"). If you do not agree with any of these terms of service, do not access or otherwise use this melandrose.com site or any information or materials contained on the site. Your use of the melandrose.com site shall be deemed to be your agreement to abide by each of the terms set forth below. The terms of service may be updated by melandrose.com from time to time with or without notice to you. Your continued use of the melandrose.com site indicates acceptance of any modifications to the terms of service.
  20. You agree not to do any of the following while using the melandrose.com site: Intentionally or unintentionally violate any applicable law or regulation." Access, tamper with, or use nonpublic areas of the melandrose.com site or melandrose.com's computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution." frame or link to the melandrose.com site except as permitted in writing by melandrose.com.
  21. Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this melandrose.com site by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of melandrose.com. Melandrose.com neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this melandrose.com site by anyone other than authorized melandrose.com employees acting in their official capacities.
  22. Although melandrose.com endeavors to provide current, accurate and reliable information on the melandrose.com site, it does not warrant or make any representations regarding the events or the accuracy, reliability, or any use of information on the melandrose.com site. Melandrose.com does not warrant that your use of the melandrose.com site, or the operation or function of the melandrose.com site, any component thereof, or any products, software or services offered in connection therewith, will be uninterrupted or error free; or that defects therewith will be corrected; or that this site or its server is free of viruses or other harmful elements. Your use of the melandrose.com site is at your own risk and you assume full responsibility for all costs associated with all necessary servicing or repair of any equipment you use in connection with your use of the website. Melandrose.com and its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the melandrose.com site. The melandrose.com site content provided "as is" and "as available" without any express, implied or statutory warranty of any kind including warranties of merchantability, title, non-infringement of third-party rights, or fitness for any particular purpose.
  23. In no event shall melandrose.com and/or its suppliers be liable for any indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the melandrose.com site, the use or performance of the melandrose.com site, the delay or inability to use the melandrose.com site, the provision of or failure to provide services, or for any events, information, software, products, services and related graphics obtained through the melandrose.com site, or otherwise arising out of the use of the melandrose.com site, whether based on contract, tort, negligence, strict liability or otherwise, even if melandrose.com or any of its suppliers has been advised of the