We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy. Please email us at info@melandrose.com.  For the fastest service, we recommend you reply to the order confirmation email or receipt email that has all your order details included for reference.

MERCHANDISE DAMAGED IN SHIPPING

It is unusual to receive a damaged product from MelandRose.com. However, in the event you do experience a problem with a shipment, please let us know! We can open a claim for the replacement of your order, issue you a MelandRose account credit, or process a refund for your damaged items after a proper investigation.  For all damages, the original box must be available with pictures of the damaged item(s). **Written Request within 7 Days of Receipt**

INCORRECT OR MISSING ITEMS

Although the occasion is rare, if we made a packing error, we would like to resolve it for you! In the event that we shipped your incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick-up with our carrier. If you find that items are missing from your order, we are happy to assist you to process a new order, MelandRose.com account credit, or a refund for your missing items. **Written Request within 7 Days of Receipt**

RETURNING AN UNWANTED ORDER

We are unable to accept any returns on Alcohol due to ABC laws.

DISSATISFACTION WITH THE QUALITY OR TASTE of opened products

At MelandRose.com, we are proud to offer you some of the world's best Spirits, Wines & Gourmet. We are also happy to help you choose the bottles and provide recommendations by our experts as well as both customer and professional ratings. While ratings, testimonials, and reviews may influence your decision, the ultimate judgment is yours.  We will do our best to resolve complaints on a case-by-case basis and check with our suppliers to confirm any product we stock and ship is unspoiled or misrepresented.

RESHIPPING - HOW IT WORKS

All Alcoholic shipments require an adult signature. When an order is returned to us after several delivery attempts at the address provided by the customer, we are always happy to reship the order. There will be a return and reshipment fee associated with the order. Please contact us and we will assist you with the reshipment arrangements.

VINTAGE SUBSTITUTIONS

On rare occasions, a chosen vintage of a wine/spirit may sell out or be replaced by a new release after your order is placed. With bottles of wine listed under $50, we will not hold up an order and will simply automatically substitute the wine/spirit with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal, and winery.